At MoroccoCaftan, we are committed to offering a secure, transparent, and internationally compliant shopping experience. This Return and Refund Policy applies to all orders placed through our online store and shipped worldwide.
Our goal is simple: your satisfaction and peace of mind when purchasing authentic Moroccan traditional wear online.
Before Ordering – Important Customer Notice
Product Availability Confirmation
Before placing any order, we kindly ask you to contact us via WhatsApp at +212 604 127 122 to confirm product availability.
As our collections are continuously produced and handcrafted, availability may vary.
Design & Color Clarification
All our garments maintain their original authentic Moroccan design.
Updates may occur only in:
- Color variations
- Embroidery or stitching details
📌 To avoid any misunderstanding, we strongly recommend contacting us via WhatsApp to receive photos and details of the final version before purchase.
Right of Withdrawal (Legal Compliance)
In accordance with international e-commerce regulations, customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery, without providing justification.
Returnable Products
The following items are eligible for return or exchange:
- Traditional Moroccan Kaftan
- Moroccan Djellaba
- Takchita
- Kandoura
- Traditional Kimono
- Handmade Moroccan Balgha (Babouches)
Mandatory Return Conditions
To be accepted, returned items must:
- Be unused, unwashed, and undamaged
- Be returned in original packaging
- Have all labels and tags intact
Non-Returnable Products
For legal, hygiene, and customization reasons, the following items cannot be returned or refunded:
- Custom-made or bespoke products
- Items worn or altered after delivery
- Products marked as “Final Sale” or non-refundable promotions
Official Return Procedure
All return requests must strictly follow these steps:
1️⃣ Contact MoroccoCaftan Customer Service via WhatsApp or email
2️⃣ Provide your order number and reason for return
3️⃣ Receive return authorization and the return address
4️⃣ Ship the product using a trackable shipping method
⚠️ Any return sent without prior authorization may be refused.
Return Costs & Customer Responsibility
- Return shipping costs are the customer’s responsibility, unless the error is confirmed to be ours
- The customer remains responsible for the package until it reaches our facility
- We highly recommend secure shipping with tracking
Product Exchange Policy
Product exchanges (size or model) are possible subject to availability.
✔️ Ideal for kaftans, djellabas, and balghas
✔️ A simple and flexible solution to ensure satisfaction
Refund Policy & Processing Time
Once the returned item is received and inspected:
- Refunds are processed within 7 to 14 business days
- Refunds are issued via the original payment method
- Confirmation is sent via WhatsApp or email
📌 Original shipping fees are non-refundable.
Defective Products or Order Errors
If the product is defective or an error occurred on our part:
- Return shipping costs are fully covered
- A replacement or full refund will be offered
Quality Control Before Shipping
Every MoroccoCaftan item undergoes strict quality control before shipping to ensure:
- Authentic Moroccan craftsmanship
- High-quality finishing
- Full compliance with product descriptions
Frequently Asked Questions – MoroccoCaftan Return Policy
❓ Can I return a Moroccan kaftan purchased online?
Yes. Returns are accepted within 14 days of delivery, provided the item is unused and unaltered.
❓ Are custom-made kaftans refundable?
No. Custom or personalized items are non-returnable and non-refundable.
❓ Who pays for return shipping?
The customer, except in cases of confirmed defects or order errors.
❓ How long does a refund take?
Between 7 and 14 business days after return approval.
❓ Can I exchange instead of requesting a refund?
Yes, exchanges are available subject to stock availability.
MoroccoCaftan Commitment
🌍 Worldwide International Shipping
🔐 Secure Payments Compliant with International Standards
🧵 Authentic Moroccan Traditional Craftsmanship